Returns

14-DAY RIGHT OF WITHDRAWAL

You may return products purchased from us without giving any reason within 14 days of receipt of the goods and receive a refund. Details regarding your right of withdrawal can be found in our Terms and Conditions under the Cancellation Policy.


IS THE RETURN FREE OF CHARGE?

We cover the return shipping costs for goods located exclusively within the delivery area of Germany. The costs for the return of goods from the delivery areas of Switzerland and Austria are not covered. For deliveries within Germany, you can create a prepaid return label for the free return of goods HERE.


HOW DO I RETURN SOMETHING?

Please include the completed return form that was enclosed with your order in the package. If this is not available, you can also download the return form at any time HERE.

Items should be in as-new condition and in their original packaging. Please do not remove the labels and, if possible, use the same packaging in which your order was delivered so that the original packaging is not damaged.

Please create your DHL return shipping label HERE and affix it carefully to the package. Remove any old shipping labels and barcodes to ensure the package is addressed correctly. Take the package to the nearest post office, a Packstation, or give it to a DHL courier. Please keep the proof of postage or the DHL receipt until we have confirmed to you via email that your return has been received. You can track the status of your package online at DHL using the tracking number.

WHAT HAPPENS TO MY CREDIT?

Once we have received and processed your return, the refund will be issued via the same payment method you used for your purchase. If you have any questions, please feel free to contact us by phone or email.


HOW LONG DOES THE REFUND TAKE?

For credit from advance payments, we guarantee a hassle-free refund of amounts already paid, provided we have your bank details. Credit from PayPal and credit card payments will be refunded to your PayPal or credit card account.


HOW LONG DOES THE REFUND TAKE?

If your return has already arrived at our facility according to the tracking information, we usually process it within 2 – 3 working days. You will receive an email as soon as your return has been processed.


HOW CAN I MAKE A COMPLAINT?

If you would like to return an item due to a defect, please call or email us. Alternatively, you can simply send the item back to us. Please note on the return form what exactly is defective so that we can process your claim as quickly as possible. Also, indicate whether you would like a replacement (if available) or a refund.